Organizational Concepts
Managers Must Lead
We know from years of experience and the social science literature that successful managers, among their many skills, possess the following qualities:
• Excellent at communicating with individuals at all levels of the organization and the external environment;
• Responsive to the needs of senior executives of those at other organizational levels;
• Upfront about what they can contribute to any task or work product;
• Able to produce their own quality work and to facilitate excellent work from others.